Delivery & Tracking
Returns, Refunds & Exchanges
- Can I return a final sale product?
- Can I still return outside of the returns period?
- I forgot to include the packing slip with my return
- Do I have to pay for my return?
- How will I be refunded for an order paid partially with a Gift Card/eGift?
- How will I receive a refund for an order paid with a Gift Card?
Orders & Payment
- Do you ship internationally?
- What should I do if my payment is refused when placing an order?
- Can I use a card that's not registered in Canada?
- What payment methods can I use online?
- Why has my order been cancelled?
- How many items can I purchase in a single order?
Product
- I have a faulty product purchased from another retailer
- I have a faulty product but I can't find my receipt. What do I do?
- I have a faulty product that I bought in store
- I have a faulty product that I bought online
- My shoes are uncomfortable. Can I return them?
- Do you offer a repair service?
Promotions
Gift Cards & eGifts
- What happens if my eGift lost?
- My eGift order has not arrived
- Can I use my Gift Card/eGift as part payment?
- How do I use my Gift Card/eGift online?
- When will my Gift Card/eGift expire?
- Where can I purchase a Gift Card/eGift?